Communication Skills for Managers™

The manager’s role as communicator starts within his/her area and requires four critical skills:

1. Helping your staff to listen better to you through incrementalizing, signposting, and signaling
2. Understanding the five levels of communication and why you must accomplish the first three
3. Giving feedback effectively
4. Sharing your preferred communication style with your staff, so they can adapt accordingly. This can help save time, reduce frustration, and turn ineffective communication from your staff into effective, productivity enhancing communication. NOTE: A styles assessment worksheet will be included for these managers to use with their employees post-program.

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